Information you will need to know before you book
* A step
by step guide to booking your holiday home
Information about arriving, staying and departing from you holiday
and cancellation arrangements to your booking
COVID-19: change and cancel your booking due to government
* How to
The holiday homes are not owned by Kerry
Coastal Cottages (KCC) but by a third party (Homeowners). KCC acts
as an agent to make the holiday home available to you on behalf of
the Homeowner for the Homeowners benefit and risk. The identity of
the homeowner can be given upon request. KCC is only liable for the
information given on our webpages and on your booking confirmation
as well as the correct processing of the booking.
effort has been made to ensure that the holiday home descriptions on
our website are correct. The homeowner reserves the right to make
modifications to the holiday home specifications that are considered
necessary in the light of the operating requirements. Where
possible, clients will be notified of changes before commencement of
To find out if your
holiday home is available at the time you are looking for, please
check our availability page
We are aiming to update this overview on a regular base and as
quickly as possible, however there is always a chance that a house
shown as available is in fact reserved or booked. You can always
check with us to make sure your house is free for the dates you are
looking at. Email us or give us a call!
Make a booking
You must be 21 years or over when you make your booking.
By submitting a
booking you agree to our T&C's. You offer a binding booking and
commit yourself until KCC either accepts or rejects this booking. To
book with us, please fill out our
or send us an email. The contract does not take effect until KCC
dispatch written confirmation to you.
We will check if your house is available
and confirm your booking by sending your booking confirmation within
2 working days
is your responsibility to check your emails regularly (spam) and
advise of any change to your email address. As soon as your
confirmation is received, please check for the details for accuracy.
your booking, a deposit of 25 % of the rental is due no later than 8
days after receiving your booking confirmation. This is a
non-refundable deposit. The remaining balance of 75% must be paid 60
days before your arrival date.
booking is made less than 60 days prior to arrival, the full rental
amount of 100% is due at once.
When full rental has been paid, you will
receive directions to your holiday home as well as further
information about arrival and key collection.
You are strongly advised to obtain a travel insurance for your
At this time, we only accept Domestic
Account Transfer, International Account Transfer and Euro Account
Transfer. You will find all necessary details/information on your
booking confirmation. Cheque payments are not accepted.
Charges for Energy usage, Internet and
cleaning may need to be paid separately on the day of your
departure. Please refer to the house description on our website and
your booking confirmation.
For some houses, these charges are already
included in the rental. If you wish to charge your electric car and
you are renting a holiday home where energy consumption is included
in the rental, you will be charged an extra fee.
most houses (please refer to the specific house description on our
website), a breakage deposit of €250 is payable in cash on arrival.
This will be refunded to you on the day of your departure, provided
that no loss or damage to the house and its content has been
identified and the house is left in a good condition.
Number of Guests
We strictly only accept the number of guests
that you state at the time of booking. The members of your party and
the allocation of guests in each holiday home must remain the same
for the whole of your stay. No more than 2 households are allowed in
any one house.
any time, the total number in the party (staying overnight) should
not exceed the maximum number stated for any particular house on our
website, unless prior consent has been obtained. The homeowner or
his caretaker reserves the right to terminate the hire without
notice and without refund for a breach of this contract.
Setting up tents, campervans or mobile homes
is not permitted unless KCC or the Homeowner have agreed to it
before you intend to set it up.
Arrival and Departure
holiday home may not be occupied before 5pm on the arrival date
unless prior permission has been obtained from KCC or the homeowner.
The holiday home must be vacated by 10am on the final day of the
rental and left in a clean condition (dishes done, dishwasher empty,
bins empty, oven & fridge clean, tidy in and around the holiday
Cancellation / Changes
cancellation can only be made in writing and will only apply from
the day on which KCC receives it. However a cancellation fee will
apply as follows:
day of booking and until 61 days before your arrival date 25%
to 31 days before your arrival date 60%
to 15 days before your arrival date 75%
days before your arrival date 100%
need to cancel, but can place another tenant in place for the same
period, same house and at the same price, KCC shall accept the
change of name for a fee of 50€. Notification must be in writing.
Cancellation/Changing due to
reintroducing lockdown travel restrictions
Following the declaration of COVID-19 as a global pandemic by the
World Health Organization, COVID-19 and its consequences are no
longer unforeseen or unexpected. Guests therefore are advised to
understand the cancellation policy prior to booking and in
particular our cancellation policy regarding the retention of the
change the date of your booking with KCC provided the change is made
61 days or more before your arrival date. A change is subject to
availability and an amendment charge of 50€.
advised to let us know your new dates promptly or 8 weeks after requesting the change,
otherwise the change will be treated as a cancellation and a fee
will apply (see cancellation fees). Your new dates should not be
later than 12 months from your original dates. If your house is not
available for the new dates, you may choose another house.
may only delay your booking once,
thereafter your deposit will be forfeited.
is not permitted inside any of our holiday homes, however smoking
outside is permitted.
Pets and allergies
have a few holiday homes that allow pets/dogs. However, neither KCC
nor the homeowner can guarantee that there have never been any pets
in the holiday home on prior occasions. Neither KCC nor the
Homeowner assumes any responsibility for the tenant's allergic
reactions as a result of pets having been in the holiday home.
you intend to bring your dog, please check with us first! There will
be a charge of 20€/dog and a max. number of 2 dogs per house, in
some houses only 1 dog. You must ensure that each dog is properly
supervised, is not dangerous and does not cause a nuisance or threat
It is your responsibility to clean up after your pet inside and
If you rent a holiday home from KCC that
is not pet friendly, but you still bring your dog, we will ask you
to remove it from the house to a kennel at your expense (without
refund or compensation).
Liability & Security
homeowner does not accept any liability for loss of or damage to,
personal effects, baggage, motor car, or any other item belonging to
the hirer or any member of the hirers party.
Mobile Phone and Internet
Whilst most of the properties we offer will
have mobile phone coverage and internet access, due to the rural
nature of the properties such access and coverage can be
unpredictable, slow and intermittent and may sometimes not be
available during the entire duration of your stay. Please speak to
us if you have a specific requirement for mobile and internet
The Internet in the houses is not subject to
any particular security. It requires continuous parental supervision
when used by children. We reserve the right to disclose your name
and address to the internet service provider if we discover that you
or a member of your party illegally downloaded content from the
and/or odour nuisance can occur anytime due to farming in rural
Kerry. This is beyond our control.
You must treat your holiday home and its
contents with care and leave it in a clean and tidy condition on
departure. We reserve the right to charge you for any extra
cleaning, missing items or damage to the holiday home and/or its
inventory/furniture/appliances. Any damage made during the rental
period must be reported to KCC, the Homeowner or his representative
Defects, complaints and remedy
you are not entirely satisfied with the accommodation offered, you
should contact the homeowner or the owner's representative
immediately and attempt to resolve the problem. Where this is not
possible, you should contact KCC.
Complaints regarding damage or defects
should also be reported as soon as possible.
shall endeavour to avoid worsening any damage, defect or fault and
shall contribute to keeping any loss as small as possible for KCC
and for the Homeowner. KCC and/or the Homeowner are entitled to
remedy any defect or deficiency. In case of a complaint, you shall
a reasonable time limit to remedy
or repair any defect or damage.
after that you still feel that the problem has not been resolved to
your satisfaction, then you must within 14 days of the end of the
hire period put comments in writing to KCC. Unless this procedure is
strictly observed we cannot entertain any claim arising out of
event of non performance or improper performance of the contact,
compensation payable to you is limited to the cost of equivalent
suitable alternative accommodation and shall in no circumstances
exceed the total cost of the rental, where alternative accommodation
is not available.
KCC are the
sole data controller of all personal data provided to us by
customers and prospective customers. We will not provide your
personal details to any third party except to the homeowner or the
caretaker of your holiday home.
Island, Co Kerry
+353 87 3577043